{"id":194,"count":4,"description":"<div class=\"kic-category-body kic-category-designed\"><section class=\"kic-story-split\"><div><span class=\"kic-section-number\">01<\/span><h2>What our IT support can cover<\/h2><p>IT support is scoped to your infrastructure and agreement. We record the equipment covered, designated contacts, request channels and service boundaries before work begins.<\/p><ul class=\"kic-feature-list\"><li>Support for workstations and corporate applications.<\/li><li>Verification of servers, network and access to resources.<\/li><li>Work with network equipment, including individual Cisco tasks.<\/li><li>Planning changes and support of implemented solutions.<\/li><\/ul><\/div><figure class=\"kic-story-image\"><img class=\"\" src=\"https:\/\/kicgroup.kz\/wp-content\/uploads\/2026\/06\/crm-i-erpnext-pod-klyuch-dlya-avtomatizatsii-biznesa-v-kazahstane-1024x768.png\" alt=\"IT maintenance and support\" width=\"640\" height=\"480\" loading=\"lazy\"><figcaption>IT Service and Support \u00b7 KICCo<\/figcaption><\/figure><\/section><section class=\"kic-copy-section\"><span class=\"kic-section-number\">02<\/span><h2>One-off services or ongoing support<\/h2><p>A one-off service suits a specific fault or configuration task. Ongoing support includes agreed checks and a process for handling requests. For a quote, provide computer, server and site counts, current issues and required support hours. Response times and site-visit arrangements are specified in the agreement.<\/p><\/section><section class=\"kic-solutions\"><span class=\"kic-eyebrow\">Choose a solution<\/span><h2>Services and solutions<\/h2><ul class=\"kic-solution-list\"><li><a href=\"https:\/\/kicgroup.kz\/en\/product\/abonentskoe-obsluzhivanie-kompanii-it-podderzhka\/\"><img class=\"kic-solution-thumb\" src=\"https:\/\/kicgroup.kz\/wp-content\/uploads\/2025\/08\/24-1024x1024.png\" alt=\"\" width=\"640\" height=\"480\" loading=\"lazy\"><span>Managed IT support for businesses<\/span><span class=\"kic-link-arrow\" aria-hidden=\"true\">\u2197<\/span><\/a><\/li><li><a href=\"https:\/\/kicgroup.kz\/en\/product\/realizatsiya-uslug-po-obsluzhivaniyu-oborudovaniya-cisco\/\"><img class=\"kic-solution-thumb\" src=\"https:\/\/kicgroup.kz\/wp-content\/uploads\/2024\/01\/725.jpg\" alt=\"\" width=\"640\" height=\"480\" loading=\"lazy\"><span>Cisco equipment maintenance<\/span><span class=\"kic-link-arrow\" aria-hidden=\"true\">\u2197<\/span><\/a><\/li><li><a href=\"https:\/\/kicgroup.kz\/en\/product\/vnedrenie-crm-v-kazakhstane\/\"><img class=\"kic-solution-thumb\" src=\"https:\/\/kicgroup.kz\/wp-content\/uploads\/2026\/06\/crm-i-erpnext-pod-klyuch-dlya-avtomatizatsii-biznesa-v-kazahstane-1024x768.png\" alt=\"\" width=\"640\" height=\"480\" loading=\"lazy\"><span>ERPNext CRM implementation in Kazakhstan<\/span><span class=\"kic-link-arrow\" aria-hidden=\"true\">\u2197<\/span><\/a><\/li><\/ul><\/section><section class=\"kic-faq\"><span class=\"kic-eyebrow\">Good to know<\/span><h2>Frequently asked questions<\/h2><details><summary><h3>Is ongoing support available?<\/h3><\/summary><p>Support is tailored to your workstations, servers, network and applications. Included work, frequency and exclusions are agreed before service starts.<\/p><\/details><details><summary><h3>Is it possible to order only an audit or a one-time setup?<\/h3><\/summary><p>Yes. Describe the problem and equipment required. After clarifying the task, we will determine the scope of diagnostics or one-time technical work.<\/p><\/details><\/section><aside class=\"kic-contact-band\"><div><span class=\"kic-eyebrow\">Next step<\/span><h2>Discuss your project<\/h2><p>Tell us what you need to set up or implement.<\/p><\/div><a class=\"kic-category-cta\" href=\"https:\/\/kicgroup.kz\/en\/contact\/\">Discuss the maintenance of IT infrastructure<\/a><\/aside><\/div>","link":"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/","name":"IT maintenance and support","slug":"it-obsluzhivanie-i-podderzhka","taxonomy":"product_cat","parent":155,"meta":[],"menu_order":0,"yoast_head":"<title>Managed IT support | KICCo<\/title>\n<meta name=\"description\" content=\"Business IT support in Astana and Almaty. Computer, server and network maintenance through ongoing support or agreed one-off services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/product_cat\/194\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managed IT support | KICCo\" \/>\n<meta property=\"og:description\" content=\"Business IT support in Astana and Almaty. Computer, server and network maintenance through ongoing support or agreed one-off services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/\" \/>\n<meta property=\"og:site_name\" content=\"KGC SERVICE\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kicgroup.kz\/wp-content\/uploads\/2026\/06\/crm-i-erpnext-pod-klyuch-dlya-avtomatizatsii-biznesa-v-kazahstane-1024x768.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"IT-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 \u0410\u0441\u0442\u0430\u043d\u0435 \u0438 \u0410\u043b\u043c\u0430\u0442\u044b | \u041e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 KICCo\" \/>\n<meta name=\"twitter:description\" content=\"IT-\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0432 \u0410\u0441\u0442\u0430\u043d\u0435 \u0438 \u0410\u043b\u043c\u0430\u0442\u044b: \u043a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u044b, \u0441\u0435\u0440\u0432\u0435\u0440\u044b \u0438 \u0441\u0435\u0442\u0438. \u0410\u0431\u043e\u043d\u0435\u043d\u0442\u0441\u043a\u0430\u044f \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0438 \u0440\u0430\u0437\u043e\u0432\u044b\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u043f\u043e \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443 \u0441\u043e\u0441\u0442\u0430\u0432\u0443.\" \/>","yoast_head_json":{"title":"Managed IT support | KICCo","description":"Business IT support in Astana and Almaty. Computer, server and network maintenance through ongoing support or agreed one-off services.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/product_cat\/194\/","og_locale":"en_US","og_type":"article","og_title":"Managed IT support | KICCo","og_description":"Business IT support in Astana and Almaty. Computer, server and network maintenance through ongoing support or agreed one-off services.","og_url":"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/","og_site_name":"KGC SERVICE","og_image":[{"url":"https:\/\/kicgroup.kz\/wp-content\/uploads\/2026\/06\/crm-i-erpnext-pod-klyuch-dlya-avtomatizatsii-biznesa-v-kazahstane-1024x768.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_title":"IT-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 \u0410\u0441\u0442\u0430\u043d\u0435 \u0438 \u0410\u043b\u043c\u0430\u0442\u044b | \u041e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 KICCo","twitter_description":"IT-\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0432 \u0410\u0441\u0442\u0430\u043d\u0435 \u0438 \u0410\u043b\u043c\u0430\u0442\u044b: \u043a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u044b, \u0441\u0435\u0440\u0432\u0435\u0440\u044b \u0438 \u0441\u0435\u0442\u0438. \u0410\u0431\u043e\u043d\u0435\u043d\u0442\u0441\u043a\u0430\u044f \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0438 \u0440\u0430\u0437\u043e\u0432\u044b\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u043f\u043e \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443 \u0441\u043e\u0441\u0442\u0430\u0432\u0443.","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"CollectionPage","@id":"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/","url":"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/","name":"IT-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 \u0410\u0441\u0442\u0430\u043d\u0435 \u0438 \u0410\u043b\u043c\u0430\u0442\u044b | \u041e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 KICCo","isPartOf":{"@id":"https:\/\/kicgroup.kz\/#website"},"description":"IT-\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0432 \u0410\u0441\u0442\u0430\u043d\u0435 \u0438 \u0410\u043b\u043c\u0430\u0442\u044b: \u043a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u044b, \u0441\u0435\u0440\u0432\u0435\u0440\u044b \u0438 \u0441\u0435\u0442\u0438. \u0410\u0431\u043e\u043d\u0435\u043d\u0442\u0441\u043a\u0430\u044f \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0438 \u0440\u0430\u0437\u043e\u0432\u044b\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u043f\u043e \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443 \u0441\u043e\u0441\u0442\u0430\u0432\u0443.","breadcrumb":{"@id":"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/#breadcrumb"},"inLanguage":"en-US"},{"@type":"BreadcrumbList","@id":"https:\/\/kicgroup.kz\/en\/product-category\/it-obsluzhivanie-i-podderzhka\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kicgroup.kz\/"},{"@type":"ListItem","position":2,"name":"\u0423\u0441\u043b\u0443\u0433\u0438 \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f","item":"https:\/\/kicgroup.kz\/product-category\/uslugi-i-resheniya\/"},{"@type":"ListItem","position":3,"name":"\u0418\u0422-\u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430"}]},{"@type":"WebSite","@id":"https:\/\/kicgroup.kz\/en\/#website","url":"https:\/\/kicgroup.kz\/en\/","name":"KGC SERVICE","description":"","publisher":{"@id":"https:\/\/kicgroup.kz\/en\/#organization"},"alternateName":"KGC SERVICE","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kicgroup.kz\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kicgroup.kz\/en\/#organization","name":"KGC SERVICE","url":"https:\/\/kicgroup.kz\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kicgroup.kz\/en\/#\/schema\/logo\/image\/","url":"https:\/\/kicgroup.kz\/wp-content\/uploads\/2023\/09\/Montazhnaya-oblast-1.png","contentUrl":"https:\/\/kicgroup.kz\/wp-content\/uploads\/2023\/09\/Montazhnaya-oblast-1.png","width":698,"height":252,"caption":"KGC SERVICE"},"image":{"@id":"https:\/\/kicgroup.kz\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/product_cat\/194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/product_cat"}],"about":[{"href":"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/taxonomies\/product_cat"}],"up":[{"embeddable":true,"href":"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/product_cat\/155"}],"wp:post_type":[{"href":"https:\/\/kicgroup.kz\/en\/wp-json\/wp\/v2\/product?product_cat=194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}