We keep your shop running so your staff can focus on customers. We maintain computers, networks, Wi-Fi, servers and CCTV systems. We resolve technical issues remotely and through on-site engineer visits.
Based in Astana. Service in Almaty and other cities is available by arrangement. Send us your equipment list and requirements for a quote.
Support for store computers
Retail site connectivity
IT infrastructure maintenance
One-off and subscription support
Comprehensive IT support
We connect equipment, support infrastructure and help employees solve IT problems.
Retail IT support in Astana helps keep the equipment your shop depends on working. We troubleshoot computers, internet connections, Wi-Fi and CCTV, maintain servers and support your staff.
One IT team handles your technical issues. We begin with remote diagnostics. If the problem requires work on site, we arrange an engineer visit.
One store or retail chain: We tailor support to your equipment, operating hours and requirements.
We help when your shop has no full-time system administrator or your IT department needs assistance on site. We maintain workstations, networks and the systems covered by your support agreement, helping staff focus on customers.
For retail chains, we carry out tasks assigned by the central IT department: checking connections, replacing equipment, assisting with diagnostics and reporting the results. This on-site support is known as Smart Hands.
Network and infrastructure
Staff supportInternet connections drop, devices disconnect or Wi-Fi coverage is patchy. We check the connection, equipment and settings.
Computers freeze, printers stop working or staff cannot access software and shared folders. We identify the cause and help restore normal operation.
Video feeds drop or recordings cannot be saved or played back. We check cameras, power supplies, storage drives and recording settings.
Opening a shop, moving workstations or replacing equipment? We agree on the scope and arrange the work.
We agree on the scope before work begins, including the services you need, the equipment covered and the support process.
We maintain your shop’s connections to the head office, internet and business systems.
For your shop: Tested device connectivity and access to the resources your staff need.
We support staff with workstations, software and connected equipment.
For your shop: Equipment configured and tested for the tasks your staff need to perform.
We carry out tasks that require an engineer at your shop.
For your shop: on-site technical assistance and a clear report on the work performed.
We maintain IP cameras, PoE power supplies, recorders and video servers. We check storage drives, recording schedules, playback and viewing permissions. We discuss any faults and required replacements with your designated contact.
For your shop: Checks of both live video feeds and access to recorded footage.
We maintain the server services, accounts and remote access covered by your agreement. We check system status, backup jobs and data recovery in line with your agreed procedures.
For your shop: Controlled staff access and a backup process that can be checked.
| Format | When it suits you | What is included |
|---|---|---|
| One-off services | You need a fault resolved or equipment configured | Diagnostics, agreed work and verification of the result |
| Ongoing IT support | You need staff support and preventive maintenance | Contracted support with an equipment list, support hours and a request-handling process |
| Opening or relocating a store | You need to prepare a retail location for opening | Network, workstation and agreed system setup, with checks before opening |
Pricing depends on the number of shops, workstations, network devices, cameras and servers. We also consider equipment condition, support hours and the amount of on-site work required. We agree on the scope and price before work begins.
Send us your shop’s address, an approximate device count and a brief description of your requirements. We will prepare a proposal for your infrastructure. Equipment, licences and additional work are quoted separately.
Our main service location is Astana. Work in Almaty and other cities is available by prior arrangement. For retail chains, we agree on the locations, site access, schedule and travel arrangements.
The contract specifies the equipment covered, support hours, response times and site-visit arrangements. Remote access requires your consent. Work involving point-of-sale software or payment acquiring systems is coordinated with the relevant providers. Equipment replacements and additional costs are agreed in advance.
Pricing depends on your locations, device count, infrastructure condition, support hours and on-site requirements. Send us the shop address, an approximate equipment list and your requirements for a quote. Equipment, licences and additional work are quoted separately.
Yes. We can diagnose faults, configure equipment, set up workstations or prepare a shop for opening. The scope and price are agreed before work begins. Ongoing support is also available.
We first clarify the task and carry out remote diagnostics where possible. We arrange a visit when cables or power supplies need checking, equipment needs replacing or other physical work is required. Remote access is used only with your consent.
Response times, support hours and site-visit arrangements are agreed and recorded in the contract. Resolution time depends on the cause, equipment availability and any third-party involvement. For one-off requests, we confirm when work can begin.
Yes. We are based in Astana, with work in Almaty and other Kazakhstan cities available by prior arrangement. We can carry out Smart Hands tasks for a central IT department. The scope, access, schedule and travel arrangements are agreed for each site.
The scope is agreed in advance. We help diagnose workstations and network connections. Tasks involving point-of-sale software or payment acquiring systems are coordinated with the relevant providers. Their services and any required licences are not automatically included.
